Frequently Asked Questions
We LOVE getting calls that ask about our product, but sometimes we understand that you may just not be ready to talk to a live person. We've compiled a common list of questions.
How Does It Work?
How do I get started?
The sign-up process takes very little time. Return a signed agreement & order a scanner.
How many of my suppliers can you work with?
Nearly all of our customers are able to get 100% of their suppliers. It is rare but possible for an invoice to not be readable. Accuracy is important to us. Bounce-backs are possible when a supplier has illegible handwriting, incomplete or smooshed together lines, etc. We process what we can, but if the invoice cannot be balanced, you will get a rejection.
Why Do I Have to Scan Paper?
We will take any electronic format from any supplier with no work on their behalf. Not every supplier has this data.
Can you work with handwritten, altered, or faded invoices?
Yes! Invoices that require manual intervention will count as two invoices. If it can be read by a human, we can handle the conversion. You will get a bounce back for anything that cannot be read.
Can you work with handwritten, altered, or faded invoices?
Yes! Invoices that require manual intervention will count as two invoices. If it can be read by a human, we can handle the conversion. You will get a bounce back for anything that cannot be read.
Can you work with handwritten, altered, or faded invoices?
Yes! Invoices that require manual intervention will count as two invoices. If it can be read by a human, we can handle the conversion. You will get a bounce back for anything that cannot be read.
Can you work with handwritten, altered, or faded invoices?
Yes! Invoices that require manual intervention will count as two invoices. If it can be read by a human, we can handle the conversion. You will get a bounce back for anything that cannot be read.