Frequently Asked Questions

We LOVE getting calls that ask about our product, but sometimes we understand that you may just not be ready to talk to a live person. We've compiled a common list of questions.

How Does It Work?

Scan Direct to Us (We Also Take Electronic Data)

Scan your supplier drop-offs to send them directly to us. Or feel free to use other digital formats like EDI.

Receive Data Into Inventory Solution (Just Like EDI)

Receive data from everywhere into a single location. Modify what you need.

Modify Once If You Don't Like What You Receive

How do I get started?

The sign-up process takes very little time. Return a signed agreement & order a scanner.

How many of my suppliers can you work with?

Nearly all of our customers are able to get 100% of their suppliers. It is rare but possible for an invoice to not be readable. Accuracy is important to us. Bounce-backs are possible when a supplier has illegible handwriting, incomplete or smooshed together lines, etc. We process what we can, but if the invoice cannot be balanced, you will get a rejection.

Why Do I Have to Scan Paper?

We will take any electronic format from any supplier with no work on their behalf. Not every supplier has this data.

Can you work with handwritten, altered, or faded invoices?

Yes! Invoices that require manual intervention will count as two invoices. If it can be read by a human, we can handle the conversion. You will get a bounce back for anything that cannot be read.

What is the setup process like?

Most customers simply plug in the document scanner and connect it to Wi-Fi. If you are working with a reseller partner, your sales or support representative can get you going. If you want to set it up yourself, set aside 30-60 minutes for the walk-through.

Is my invoice 'inventory ready'?

Deep Water will use UPCs on the invoice to drive your counts as well as your back-office settings for a particular vendor or product. In addition, Deep Water can convert your line items to individual units and any unique UPCs you may use. This once-and-done setting insures you have inventory exactly how you need it as soon as an invoice appears. Schedule a demo to see this in action.